Know before you pay
Fees & Transparency
Every payable amount should identify who receives it, why it is charged and whether it can be refunded.
Government fee
A statutory or departmental amount passed through to the government. It is not Kendra revenue.
Service charge
The Kendra charge for declared assistance such as data entry, scanning or facilitation.
Tax
GST or another applicable tax must be identified against the taxable component and valid receipt.
Optional costs
Courier, extra copies or other optional items require a clear choice before they are added.
Before payment
- Confirm the exact service, applicant and selected channel.
- Ask for an itemised estimate separating government fee, Kendra charge, tax and optional items.
- Check exemptions, quantity, urgency and refund terms.
- Confirm the name shown on the payment destination.
After payment
Collect a receipt with a unique number, date, service, fee components, payment mode and provider reference where applicable. Keep it until the output, appeal and refund windows have passed.
Disputes and refunds
Report an incorrect amount promptly with the receipt. Government fee, payment-gateway reversal and Kendra service-charge refunds can follow different rules. A failed digital payment should not be paid again until its status is confirmed.