Assisted Delivery at Your Home
Doorstep Citizen Services / घरपोच ई-सेतू सेवा
Dedicated home-visit assistance for senior citizens, Divyangjan, bedridden citizens, and remote households across Maharashtra.
Bringing Public Services to Every Doorstep
Citizens who cannot physically travel to an e-Setu Kendra can request an authorized Kendra Sahayak (field service representative) to complete essential government verifications and services right at home.
Equipped with secure biometric tablets, document scanners, and encrypted connectivity, Kendra Sahayaks assist with life certificates, pension verifications, and statutory certificate applications with full transparency.
Who is Eligible for Home Visits?
- Senior Citizens (ज्येष्ठ नागरिक): Citizens aged 60 years and above.
- Divyangjan (दिव्यांग नागरिक): Differently-abled individuals holding a UDID card or disability certificate.
- Bedridden & Ailing Citizens: Individuals recovering from surgeries or suffering severe mobility impairment.
- Expectant & Nursing Mothers: Special doorstep facilitation for maternal and child welfare schemes.
- Remote & Tribal Hamlets: Scheduled mobile kendra visits in areas without transit access.
Services Delivered at Home
Jeevan Pramaan (Life Certificate)
Digital Life Certificate for Central, State, Defence, and EPS-95 pensioners using biometric iris, fingerprint, or face authentication.
Social Security Pensions
Annual verification and application intake for Sanjay Gandhi Niradhar Anudan Yojna and Shravanbal Seva Rajya Nivruttivetan Yojna.
Certificates Documentation
At-home document scanning and digital application intake for Income, Domicile, Senior Citizen ID card, and UDID registration.
Output Physical Delivery
Safe, sealed physical delivery of approved revenue certificates, PVC cards, and gazette notifications directly to your home.
Your Safety & Trust Protocols
Every doorstep visit follows strict anti-fraud and identity governance standards:
1. Authorized Photo ID
Every Kendra Sahayak carries an official identity card featuring their Kendra code, photo, and verifiable QR code.
2. Pre-Visit OTP Match
You will receive an SMS containing a 4-digit security code before the visit. Share it only after verifying the Sahayak's ID.
3. Instant Digital Receipt
No cash payment is made without an itemized computerized receipt generated directly on the mobile terminal.